Can Business Benefit By Providing Workplace Flexibility to Hourly Workers?
This issue brief describes the business case for providing workplace flexibility to hourly workers in a large U.S. retail store, CitiSales, and discusses the challenges associated with offering flexible work arrangements to hourly workers. The quotes in this brief have been taken from interviews with CitiSales regional vice presidents and district managers that were conducted as part of the study.
Two primary research questions are examined:
- What is the business case for offering workplace flexibility to hourly workers?
- What are challenges to implementing workplace flexibility within a retail operation reliant on hourly workers?