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The CitiSales Study

  • Research Team
  • Research Design
  • Partners

Jobs that Work for
Hourly Workers

  • Study Overview

Issue Briefs

  • Intro to The CitiSales Study
  • What is Workplace Flexibility
  • Business Case for Workplace Flexibility
  • Management Strategies for Workplace Flexibility
  • Job Quality for Hourly Workers
  • Workplace Factors that Drive Engagement
  • Job Quality, Engagement, & Customer Satisfaction

Jobs that Work for
Older Workers

  • Study Overview

Issue Briefs

  • Intro to the CitiSales Study
  • Responsive Workplace
  • Older Workers Capability

Press Coverage

Contact Information

What is Job Quality for Hourly Workers?

This issue brief examines the workplace dimensions that constitute “job quality” for hourly workers in a large U.S. retail store, CitiSales.The quotes in this brief have been taken from interviews with CitiSales regional vice presidents and district managers that were conducted as part of the study.

One primary research question is examined in this brief:

  • What is job quality for hourly workers?
Download a PDF of this Brief