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The CitiSales Study

  • Research Team
  • Research Design
  • Partners

Jobs that Work for
Hourly Workers

Issue Briefs

  • Intro to The CitiSales Study
  • What is Workplace Flexibility
  • Business Case for Workplace Flexibility
  • Management Strategies for Workplace Flexibility
  • Job Quality for Hourly Workers
  • Workplace Factors that Drive Engagement
  • Job Quality, Engagement, & Customer Satisfaction

Jobs that Work for
Older Workers

Issue Briefs

  • Intro to the CitiSales Study
  • Responsive Workplace
  • Older Workers Capability

Press Coverage

Contact Information

Research Team

Jennifer Swanberg

Jennifer E. Swanberg, Ph.D., is co-principal investigator of the CitiSales Study and is the executive director and founder of the Institute for Workplace Innovation (iWin) at the University of Kentucky, and an associate professor in the UK College of Social Work with joint appointments in the Colleges of Medicine and Public Health. Her research has focused on quality workplaces as a business and work-life effectiveness strategy, access to workplace flexibility among under-represented working populations, and the use of human capital and quality employment as a form of economic development. Dr. Swanberg’s research has been published in top-tier research journals, and she has appeared as a national and international work-family expert on television and radio including MSNBC, CNN, CBS, NPR, and BBC. She has been recognized by Alliance of Work-Life Progress as one of the profession’s Rising Stars, and her research has been recognized as among the top research articles by the Rosabeth Moss Kanter Award for Excellence in Work-Family Research.

Jacquelyn James

Jacquelyn B. James, Ph.D., is co-principal investigator of the CitISales Study and is the director of research at Boston College’s Center for Work & Family. She received her Ph.D. in personality and developmental psychology at Boston University. Prior to coming to Boston College she was associate director of the Murray Research Center: A Center for the Study of Lives at Harvard University. Her research has focused on the meaning and experience of work in women's lives, gender roles, and adult development. She and her colleagues have published numerous articles, opinion pieces, and four edited books. The most recent volume (with co-author Dr. Paul Wink, professor of psychology at Wellesley College), The Crown of Life: Dynamics of the Early Postretirement Period, is about the opportunities and challenges inherent in the early retirement years for new generations of retirees. Dr. James is past- president of the Society for the Study of Human Development and serves on the editorial board of the society’s flagship journal, Research in Human Development.

Sharon P. McKechnie, Ph.D., is an assistant professor in the Management and Economics Department of Emmanuel College, Boston. She received her Ph.D. in management with a concentration in organization studies from Boston College, an MSc in organizational psychology from University of Manchester Institute for Science and Technology, and a BSc from Napier University. She is currently a senior research associate at the Center for Work & Family at Boston College, and was a research assistant in 2006 at the Sloan Center for Aging & Work/Workplace Flexibility at Boston College.

Mamta U. Ojha, MSW is pursuing her doctorate at the University of Kentucky College of Social Work. She works at the University of Kentucky Institute for Workplace Innovation as a research fellow. She has a BA in psychology from Lucknow University, India and an MSW from the University of Kentucky.

Mac Werner, MSW, works at the University of Kentucky Institute for Workplace Innovation as a research associate. He has a BS in business from the University of Evansville, an MSW from the University of Kentucky and is currently completing course work toward a Ph.D. in social work. His background includes over a decade of experience as a small business owner and substantial experience in program management and design. Over the past four years, he has worked extensively in the field of social science research, focusing on program evaluations in the criminal justice and child and family welfare systems.